At The Swamini, we are committed to delivering premium-quality ethnic wear crafted with exceptional attention to detail, elegance, and craftsmanship. Every product undergoes thorough quality checks before dispatch to ensure that our customers receive the finest shopping experience.

While we strive for perfection, if you receive a damaged, defective, incorrect, or unsuitable-sized product, our support team will be happy to assist you with an exchange request in accordance with the policy outlined below.

Exchange Policy

Please note that:

The Swamini offers Exchange Only.

We currently do not provide:

• Product returns for refund
• Monetary refunds after successful delivery
• Reverse refunds after delivery
• Multiple exchanges for the same product

Exchange requests are accepted only under the eligible conditions mentioned below.

Eligible Exchange Conditions

Customers may request an exchange if:

• The delivered product is damaged during transit
• A wrong product has been delivered
• The product has a manufacturing defect
• There is a genuine size-related issue (subject to availability)

To qualify for an exchange:

• The product must be unused, unworn, and unwashed
• Original tags, labels, and packaging must remain intact
• The item must be returned in its original condition and be fit for resale
• The original invoice or order confirmation must be provided
• The product must not show signs of wear, perfume, stains, alteration, or damage caused after delivery

Exchange requests must be raised within:

48 hours of receiving the order

Requests received beyond this period may not be accepted.

One-Time Exchange Policy

A product purchased from The Swamini is eligible for one exchange only.

Once a product has been exchanged, the exchanged item shall be treated as a final sale and will not qualify for any further exchange, return, refund, or replacement request.

Size Exchange Policy

We understand that sizing concerns may occasionally arise.

• Size exchanges are subject to stock availability.
• If the requested size is unavailable, customers may choose an alternative available size or product of equivalent value, subject to approval.
• The Swamini does not guarantee availability of all sizes at the time of exchange.

Non-Exchangeable Products

The following products are not eligible for exchange under any circumstances:

• Customized or altered products
• Made-to-order outfits
• Products tailored to customer specifications
• Accessories and jewellery items
• Sale products purchased under clearance offers
• Products purchased during special promotional campaigns
• Gift cards or store credits (if applicable)

Exchange Process

Once your exchange request is approved, our customer support team will guide you through the exchange procedure.

Reverse Pickup

Where service is available:

• Reverse pickup may take approximately 4–7 working days.

Where reverse pickup is unavailable:

• Customers may be required to self-ship the product to the address shared by our support team.

Quality Inspection

Upon receipt of the returned item:

• Our quality control team will inspect the product.
• Exchange approval will be processed only after successful verification.
• Products that fail inspection may be returned to the customer without replacement.

Replacement Dispatch

After approval:

• The replacement product will be dispatched subject to stock availability.
• Delivery timelines may vary depending on location and courier partner serviceability.

Important Exchange Conditions

• Exchange approval is solely subject to inspection by The Swamini quality team.
• Products returned without original tags, labels, packaging, or invoice may be rejected.
• Exchange requests may be declined if the product appears used, washed, damaged, altered, or tampered with.
• Customers are advised to record an unboxing video while opening their parcel for faster verification of damage or incorrect product claims.
• The Swamini shall not be responsible for products damaged while being shipped back by the customer through self-arranged courier services.

Cancellation Policy

Customers may request cancellation within:

3 hours of placing the order

provided that:

• The order has not been processed
• The order has not been packed
• The order has not been customized
• The order has not been dispatched

Partial cancellation requests may be accepted depending upon the order status.

After the eligible cancellation period expires, cancellation requests may not be entertained.

Refund Policy for Eligible Cancellations

Refunds are applicable only for approved order cancellations before dispatch.

Prepaid Orders

For prepaid orders cancelled within the eligible cancellation window:

• The full order amount will be refunded to the original payment method used during checkout.

Cash on Delivery (COD) Orders

For COD orders:

• If any eligible refund arises, it may be processed through bank transfer after verification of customer details.

Refund Timelines

Refund processing may vary depending on:

• Banking partner timelines
• Payment gateway processing
• Financial institution policies
• Public holidays and weekends

The Swamini shall not be liable for delays caused by third-party payment processors or banks.

How to Request an Exchange or Cancellation

Customers may contact our support team through:

Website: https://www.theswamini.com

Email: theswamini@gmail.com

Customer Support: +91 8750215555

When contacting us, please provide:

• Order ID
• Registered mobile number or email address
• Reason for exchange or cancellation
• Product photographs
• Unboxing video (for damaged, defective, or wrong product claims)

Providing complete information helps us process requests faster and more efficiently.

Final Decision Rights

The Swamini reserves the absolute right to:

• Approve or decline any exchange request after inspection
• Reject requests that do not comply with this policy
• Determine whether an order has been processed or dispatched
• Modify, update, suspend, or revise this policy at any time without prior notice
• Take final decisions regarding eligibility for exchange, cancellation, and refund requests

All decisions made by The Swamini in relation to exchanges, cancellations, refunds, and product inspection shall be considered final and binding.

Customer Acceptance

By placing an order on The Swamini, customers acknowledge that they have read, understood, and agreed to this Exchange, Cancellation & Refund Policy and all related Terms & Conditions of the website.