At The Swamini, our team is committed to delivering premium-quality ethnic wear crafted with attention to detail, elegance, and craftsmanship. Every product goes through quality checks before dispatch to ensure a seamless shopping experience for our customers.

However, if you receive a damaged, defective, or incorrect product, we are here to assist you with an exchange request.

Exchange Policy

Please note that:

The Swamini offers Exchange only.

We currently do not provide:

• Product returns
• Monetary refunds
• Reverse refunds after delivery

Exchange requests are accepted only under eligible conditions mentioned below.

Eligible Exchange Conditions

Customers may request an exchange if:

• The delivered product is damaged
• A wrong product has been delivered
• There is a manufacturing defect
• There is a size-related issue (subject to availability)

To qualify for exchange:

• The product must be unused and unwashed
• Original tags and labels must remain intact
• The item must be returned in its original packaging and sellable condition

Exchange requests should be raised within:

48 hours of receiving the order

Requests raised after the allowed timeframe may not be accepted.

Non-Exchangeable Products

The following items are not eligible for exchange:

• Customized or altered products
• Made-to-order outfits
• Accessories or jewelry items
• Discounted or sale products
• Products purchased during special promotional offers

Exchange Process

Once your exchange request is approved, our support team will guide you through the process.

• Reverse pickup, where available, may take:

4–7 working days

• In locations where reverse pickup service is unavailable, customers may need to self-ship the product.
• After receiving the product, our quality team will inspect the item before approving the exchange.
• The replacement product will be dispatched subject to stock availability.

Important Notes

• Exchange approval is subject to product inspection by The Swamini quality team.
• Exchange requests may be declined if the product is found used, damaged, altered, or without original tags.
• Exchange is subject to size and stock availability.

Cancellation Policy

Customers may cancel their order within:

24 hours of placing the order

provided the order has not already been processed or shipped.

Partial order cancellation may also be permitted depending on the order status.

Refund Policy for Cancellations

For prepaid orders canceled within the eligible cancellation period:

• Refunds will be initiated to the original payment method used during purchase.

For Cash on Delivery (COD) orders:

• Refunds, if applicable, may be processed via bank transfer after verification.

Refund processing timelines may vary depending on:

• Bank processing time
• Payment gateway
• Financial institution policies

How to Request an Exchange or Cancellation

Customers can contact our support team through:

Website: https://www.theswamini.com/
Email: theswamini@gmail.com
Customer Support Number: +91 8375838888

Please share:

• Order ID
• Registered mobile number/email
• Reason for exchange/cancellation
• Product images or unboxing video (if applicable)

This helps our team process requests more efficiently.

Final Decision Rights

The Swamini reserves the right to:

• Approve or decline exchange requests after inspection
• Update or modify this policy at any time without prior notice
• Refuse requests that do not meet policy conditions

By placing an order on our website, customers acknowledge and agree to the terms mentioned in this policy.