Welcome to The Swamini, your destination for elegant and thoughtfully crafted ethnic wear. We understand that shopping for Indian ethnic wear online can raise questions about sizing, customization, payments, shipping, exchanges, cancellations, and delivery.
Below are answers to some of the most frequently asked questions to help you shop with confidence.
1. How can I place an order with The Swamini?
You can explore our latest collection of ethnic wear and place your order directly through our official website:
Select your preferred product, choose the available size and options, add the item to your cart, and proceed to checkout.
If you need assistance before placing your order, our customer support team will be happy to help.
Customer Support: +91 8750215555
Email: theswamini@gmail.com
2. Does The Swamini offer customized outfits?
Yes, customization may be available for selected products, depending on the design, fabric, and production requirements.
Certain minor modifications, such as size or length adjustments, may be considered upon request. Customization requirements must be discussed and approved by our team before the order is confirmed.
For customization assistance, please contact us before placing your order.
Customer Support: +91 8750215555
Email: theswamini@gmail.com
Please note that customized, altered, made-to-order, or specially tailored products are not eligible for exchange.
3. How do I choose the right size?
We recommend checking the size chart available on the respective product page before placing your order.
For the best possible fit, carefully compare your body measurements with the measurements provided in our size guide.
If you are unsure about which size to select, our customer support team can assist you before you place your order.
A genuine size-related exchange may be considered within 48 hours of receiving your order, subject to the applicable exchange conditions and size availability.
4. What payment methods are available at The Swamini?
The Swamini accepts online/prepaid payments through the payment options available on our website at checkout.
You can complete your purchase using the secure payment methods displayed during the checkout process.
Cash on Delivery (COD) is currently not available.
If you experience any difficulty while completing your payment, please contact our customer support team.
Customer Support: +91 8750215555
Email: theswamini@gmail.com
5. Can I cancel my order after placing it?
Cancellation requests can be made within 3 hours of placing the order, provided the order:
- Has not been processed
- Has not been packed
- Has not been customized
- Has not been dispatched
Once the eligible cancellation period has passed, cancellation requests may not be accepted.
If you wish to cancel your order, please contact our customer support team immediately with your Order ID.
6. Will I receive a refund if I cancel my order?
Refunds are applicable only for approved cancellations made within the eligible cancellation period and before dispatch.
For eligible prepaid orders, the approved refund will be processed to the original payment method used during checkout.
Refund processing time may vary depending on the payment gateway, banking partner, financial institution, weekends, and public holidays.
The Swamini is not responsible for delays caused by third-party payment processors or banks.
7. Does The Swamini accept product returns?
The Swamini currently follows an Exchange Only policy.
We do not offer general product returns for monetary refunds after successful delivery.
An exchange may be considered for eligible cases such as:
- A product damaged during transit
- An incorrect product being delivered
- A manufacturing defect
- A genuine size-related issue, subject to availability
Exchange requests must be raised within 48 hours of receiving the order.
8. How long do I have to request an exchange?
All eligible exchange requests must be submitted within 48 hours of receiving your order.
Requests received after this period may not be accepted.
We recommend contacting our customer support team as soon as you identify an issue with your order.
Customer Support: +91 8750215555
Email: theswamini@gmail.com
9. What products are eligible for exchange?
An exchange may be considered if the delivered product:
- Has been damaged during transit
- Is different from the product ordered
- Has a manufacturing defect
- Has a genuine size-related issue
To qualify for an exchange, the product must:
- Be unused and unworn
- Be unwashed
- Remain in its original condition
- Have all original tags and labels attached
- Include the original packaging
- Be free from stains, perfume, alterations, or signs of use
- Be accompanied by the original invoice or order confirmation
All exchange requests are subject to inspection and approval by The Swamini's quality control team.
10. Which products are not eligible for exchange?
The following products are not eligible for exchange:
- Customized or altered products
- Made-to-order outfits
- Products tailored to customer specifications
- Accessories and jewellery
- Sale or clearance products
- Products purchased under special promotional campaigns
- Gift cards or store credits, where applicable
We recommend reviewing the product information and applicable terms carefully before completing your purchase.
11. Can I exchange a product more than once?
No. Each eligible product purchased from The Swamini is entitled to one exchange only.
Once an exchange has been successfully completed, the replacement product becomes a final sale and is not eligible for any further exchange, return, refund, or replacement.
12. Can I exchange my product for a different size?
Yes, a size exchange may be requested if the product qualifies under our exchange policy and the request is submitted within 48 hours of delivery.
Size exchanges are subject to availability.
If your requested size is unavailable, an alternative available size or product of equivalent value may be considered, subject to approval.
Please note that The Swamini cannot guarantee availability of every size at the time of exchange.
13. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please retain the product, packaging, tags, labels, and invoice until your request has been reviewed.
For faster verification, please provide:
- Order ID
- Registered mobile number or email address
- Clear photographs of the product
- Photographs of the packaging, where applicable
- Unboxing video, if available
An unboxing video is strongly recommended for damaged, defective, or incorrect-product claims.
14. Is an unboxing video required for an exchange?
We strongly recommend recording an unboxing video when opening your parcel, particularly for claims involving:
- Transit damage
- Incorrect products
- Missing items
- Packaging-related concerns
An unboxing video can help our team verify the condition of the package and product at the time of delivery.
All exchange requests remain subject to verification and inspection by The Swamini's quality team.
15. How does the exchange process work?
Once you contact us with your exchange request, our support team will review the information provided.
If your request meets the applicable conditions, our team will guide you through the exchange process.
Reverse Pickup
Where reverse pickup service is available, pickup may take approximately 4–7 working days.
Self-Shipping
If reverse pickup is unavailable at your location, you may be required to ship the product to the address provided by our support team.
Quality Inspection
Once the product is received, our quality control team will inspect it to verify that it meets the exchange requirements.
Exchange Approval
If the product passes inspection, the exchange will be approved subject to product and size availability.
Replacement Dispatch
After approval, the replacement product will be dispatched. Delivery timelines may vary depending on your location and courier service.
16. Who is responsible for the product during self-shipping?
If you are required to self-ship the product, please ensure that it is securely packaged to prevent damage during transit.
The Swamini will not be responsible for products damaged while being returned through a customer-arranged courier service.
Products must reach us in their original condition and comply with all applicable exchange requirements.
17. What happens if my exchange request fails quality inspection?
All returned products undergo a quality inspection.
An exchange request may be rejected if the product:
- Has been worn or used
- Has been washed
- Has been altered
- Has stains or perfume marks
- Has been damaged after delivery
- Is missing original tags or labels
- Is missing the required packaging
- Does not match the condition required under our exchange policy
Products that fail inspection may be returned to the customer without replacement.
The Swamini's decision regarding exchange eligibility after inspection will be final.
18. What are the shipping charges?
Applicable shipping charges, if any, will be displayed or communicated during the ordering process based on the delivery location and applicable service conditions.
Please review the shipping information available at checkout before completing your purchase.
For assistance regarding shipping charges or serviceability, contact our customer support team.
19. How can I track my The Swamini order?
Once your order has been dispatched, available tracking information may be shared through the applicable order or courier communication.
If you need assistance tracking your shipment, contact our customer support team with your Order ID.
Customer Support: +91 8750215555
Email: theswamini@gmail.com
Our team can assist you with the available courier and tracking details.
20. How long will it take to receive my order?
Delivery time depends on the product, processing requirements, destination, and courier service.
The estimated processing or dispatch timeline may vary from product to product and will be mentioned on the respective product page wherever applicable.
Products that are customized or made to order may require additional processing time.
Once the order has been dispatched, delivery time will depend on the destination and courier partner.
21. Can I change my order after placing it?
If you need to make a change to your order, please contact us immediately.
Changes may be considered only if the order has not already been processed, packed, customized, or dispatched.
Although we will make reasonable efforts to accommodate requests, order changes are not guaranteed once an order has been placed.
For the best chance of making a change, contact us within 3 hours of placing your order.
22. Are the colours shown on the website accurate?
We make every effort to photograph and display our products as accurately as possible.
However, the appearance of colours, embroidery, textures, and fabric details may vary slightly depending on:
- Your device or monitor
- Screen brightness and settings
- Display configuration
- Photography and lighting conditions
Slight variations in colour may therefore occur and may not be considered a product defect.
23. What should I do if I need alterations?
If you require alterations, please contact The Swamini customer support team to discuss your requirements.
Alteration services may be subject to additional charges and availability.
Please note that products customized or altered according to customer requirements are not eligible for exchange.
Where possible, we recommend discussing alteration requirements with our team before placing your order.
24. Can I get a refund after receiving my order?
The Swamini currently follows an Exchange Only policy.
We do not provide monetary refunds for products after successful delivery.
Refunds are applicable only for approved cancellations made within the eligible cancellation period and before dispatch, in accordance with our Exchange, Cancellation & Refund Policy.
25. What information should I provide when contacting customer support?
To help our team resolve your query efficiently, please provide:
- Order ID
- Registered mobile number
- Registered email address
- Product name
- Reason for your request
- Relevant photographs or videos, where applicable
For damaged, defective, or incorrect-product claims, clear photographs and an unboxing video can help speed up the verification process.
26. How can I contact The Swamini?
For assistance with orders, products, sizing, customization, payments, shipping, exchanges, or cancellations, you can contact our customer support team.
The Swamini
Customer Support: +91 8750215555
Email: theswamini@gmail.com
Website: www.theswamini.com
Our team will be happy to assist you with your shopping experience.
27. Where can I find the complete Exchange, Cancellation & Refund Policy?
For complete information about exchange eligibility, cancellation timelines, refunds, product inspection, and other applicable conditions, please refer to The Swamini's Exchange, Cancellation & Refund Policy and Terms & Conditions.
By placing an order on The Swamini, customers acknowledge that they have read, understood, and agreed to the applicable website policies.
Still Have Questions?
If you cannot find the answer to your question above, our customer support team is here to assist you.
The Swamini
Customer Support: +91 8750215555
Email: theswamini@gmail.com
Website: www.theswamini.com
We are committed to providing a seamless, transparent, and convenient online shopping experience for our customers.